Ebuyer Reviews

I've been an Ebuyer customer for several years now and always been able to find everything I need. I still find them the best place for price, product availability, and quality of service (from easy ordering to the excellently packaged items).Everyone has issues from time to time but in all the years of using Ebuyer I have only had issues a couple of times, and customer service has always been very good. My latest experience with customer service was no different, made so by Lucy Raspin who made sure my issue was resolved quickly and efficiently.I really cannot fault them from my own experiences.

Regular ebuyer customer, but had a recent issue where I had sent an item to Ebuyer by mistake (2 returns to 2 different vendors). Lucy Raspin was extremely helpful in retrieving and returning this item to me. Great customer service even when it did not relate to a purchase at all, many thanks

I had some queries about my order that required Jade Bahanda to talk to separate teams on my behalf. Jade got back to me ASAP with all the information I needed. I rang after 5pm originally, and the team in question was gone home, but she contacted me with their response for me before 9am the next morning. Brilliant customer service! Thanks Jade!

Purchased two Canon scanners whose compatibility allows for integrated scanning of documents using both the feeder of the main scanner and also the flatbed of the second add-on flatbed unit. Getting off the ground with the set-up did entail a bit of a journey: firstly eBuyer had kindly taken the trouble to provide a UK mains cable for the main scanner, but unfortunately sent the wrong one. Making do for now with an old adapter plug as the UK mains cable sent with the main scanner is useless. Customer Services turned out to be very accessible by phone, I had little trouble getting through and my request for a correct UK mains cable for the main scanner was logged (although a week on I am still waiting for the correct cable). Issue number two was that the software that came with the scanners did not allow for their integrated scanning - the integrated scanning feature was the whole point of purchasing both the scanners but this integrated feature only works with CapturePerfect v3.1. Cue frantic shout out for technical advice, and I was able to access this service via eBuyer's Customer Services again and it was Technical Support Advisor Jake Colley who helpfully emailed over the appropriate links to the needed CapturePerfect v3.1 software and drivers (which for some reason Canon do not provide on their website). Scratching my head as to why getting hold of the appropriate software and drivers for the two scanners to work together should have had to entail jumping over hurdles, but more than anything I was immensely relieved that eBuyer does have a highly accessible after-sales service, with a technical team on hand. My two scanners are working together now and I have started tackling my paper mountain. That said, wondering when the correct UK cable for the main scanner's going to arrive...

Ive bought plenty from ebuyer before and always been impressed in general. This time around my item has been caught up in courier issues so I called and Hayley Wheeler was frankly brilliant in her customer service! Polite, frank but without simpering and I respect that, so well done ebuyer, good appointment ?

I recently bought a printer from Ebuyer and when I received it I opened it to check that it was not damaged and then decided it was too big and contacted them to let them know I would be returning it to them (at my own cost) for a refund. After a few calls they said I could return it for a refund. I then received an email stating that it would be sent back out to me at no cost ? Today I had I driver turn up with the same printer so refused it as I have no place for it due to the size. If I would’ve bought this from somewhere like Currys they would not have had a problem with me returning it opened but unused or undamaged for a full refund.

Ordered a TV and it arrived broken with a cracked screen.

I had to make several calls to EBUYER to get a replacement sorted as they failed to reply to any of my emails. The return/exchange process is slow and the lack of replies can leave you anxious and stressed especially if you don't own another TV. Being stuck at home during a national lockdown without a TV is terrible. BUT WAIT...

The replacement TV sent out to me was ALSO BROKEN!

I find it hard to believe that EBUYER would send out a TV without double boxing it first. If you're going to use one of the UK's worst shipping companies (YODEL) then at least apply some Fragile tape to the TV box not that they would handle it with any extra care...

I have opened a new request to have the TV replaced a second time only find it OUT OF STOCK on the website. Now it'll take another week to send it out to them (if they don't give me any excuses as to why its damaged) and then take extra time for my refund to come back to me.

How can you make the same mistake twice? Why not learn the first time round and save your customers and yourself the hassle?

I saw a great clearance deal on a motherboard/processor bundle under B grade stock and snapped it up. Delivery arrives, only the motherboard inside. I raise this with customer services straight off, get asked to take some pics of the packaging and send them in. From this point on I had days of chasing up customers services to only be fobbed off with "they're investigating". Packaging was not damaged, clearly never shipped. Customer services were elusive and kept fobbing me off, getting downright rude when I asked to escalate. "There's no point as the senior team will only agree with me". They have a contact the MD link on their webpage, I emailed my frustrations at the poor customer service, no reply.

Getting frustrated I raised a Paypal dispute, which prompted eBuyer to finally respond properly. They'd mis-listed the item apparently, and it was only for the motherboard. Strange then that a "B grade" motherboard would cost more than their listing for a new item.

Their resolution? A full refund... if I returned the goods at my cost. After demanding endlessly to speak to someone sensible in customer services, I finally spoke to someone who handled it in the way it should have been handled from the off. Admit the mistake, offer to pay for the motherboard to be couriered back and a refund. Though some goodwill gesture might have been nice...

The best part? Because I've raised it via Paypal, they've barred my account, and refuse to answer as to why. Apparently complaining as a customer isn't allowed.

Used to always rate eBuyer, but they're absolutely awful at customer service. Avoid!

Oh, oddly enough I had an order in for a Wren kitchen, finding out they're owned by the same people as eBuyer you can guess what's been cancelled.

Having previously used Ebuyer for several years I've had no issues with them up until recently when returning a graphics card. My recent experience with customer service has been hit or miss, it's been several weeks since I've heard back from customer service even after reaching out multiple times for a response and when they did previously respond they weren't very helpful. Disappointed with my experience and will avoid Ebuyer for future purchases.

Ebuyer have always been spot on when it comes to all of my tech purchases. Great customer service always provided, delivery always on time. Would always recommend.

avoid, time wasting, I ordered an item, they take the payment, they sent an email a day before the delevery saying they don't have the item! asking to call for refund, spending long time waiting on the phone!UPDATE:Good afternoon Maria,it looks like you haven't read my review, if I contacted you what will you do? I lost TIME

Here is what I've gone through with this online shop:
1, Bought a HP color laser printer with scanner.
2, unable to switch on after a few use.
3, return to replace a new one.
4, the same one was out of stock. Ok, as CS for a similar one.
5, so, they suggested a brother, which was very good.
6, I accepted and tell them to deliver immediately.
7, To avoid out of stock again, I did tell them to hold immediately and confirm me absolutely available. They did. Good.
8, been waited for 4 days, so i asked for update.
9, OUT OF STOCK!? Ha? Are you kidding me?
(NO email, no notification, and kept me waited for 4 days)
10, slow responding speed CS did find me some alternatives but just not meeting the previous two. I asked if other solutions instead of refund. THEY CLOSED MY LIVE CHAT CONVERSATION.